Yes, there will be a 14-day cooling off period.

We will try our best to address and resolve any issues that you will encounter during the 14-day cooling off period, but if you still wish to cancel the service, there will be an applicable disconnection fee depending on your area. The disconnect fee is designed to cover the installation, removal, and wiring costs. It’s recommended that you read up on the fees before getting started with us.

If your alarm is not working, please call our head office at +07441-879670 or email us at info@slowitdown.co.uk. We can remotely access your alarm to check for any errors. If remote access does not solve the problem, we will send our engineers to look into the matter.

We have a monitoring station that will call the police in case of emergency. The alarm is not directly linked to the police because we want to make sure that false alarms are filtered.

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